At L. Groenewoud, we greatly value the privacy of both our visitors and customers. Because of this, we operate in accordance with the European Privacy Laws that safeguard the proper storage and usage of data. Any personal data provided to us will only be used for proper handling of your orders and the shipping of your purchases. The data is stored on secured servers of MyOnlineStore/Mijnwebwinkel
When you place an order through our webshop, we use your personal data to process the order. Personal data shared with us for the purpose of our services is shared with the provider of our webshop MyOnlineStore/Mijnwebwinkel, the courier service (for example, PostNL, the Dutch Postal Service), and, if necessary, with the payment provider (MolliePayments)
To properly handle your order, we use the following data:
- Name, address, place of delivery
- Telephone number
- Invoice address
To oblige with Dutch fiscal law, this data is archived for a period of 7 years.
2. SHARING WITH THIRD-PARTIES
We work together with a few companies that might receive this data. Below, we will explain which companies may receive your data from us in order to properly handle orders.
(Payment Provider) Mollie B.V.
When you place an order in our webshop, you have an option to choose a payment method provided by Mollie Payments B.V. When chosen, Mollie will handle the payment process. In this case, they will ask for information in order to complete the order.
(Delivery service) PostNL
As a webshop, one of our tasks is making sure that your purchase arrives at your address as soon as possible. For this purpose, we make use of the services of PostNL. This allows customers the ability to track their parcel using a generated Track&Trace code. The responsibility for the actual delivery of the parcel lies with PostNL. In order to do so they require us to share your name, address and place of delivery with PostNL for a proper delivery. This information will only be used for the correct fulfilment of the agreement.
E-commerce software MyOnlineStore/Mijnwebwinkel
When you place an order in our webshop or send us a message, this information will be stored on the servers of our provider MyOnlineStore/Mijnwebwinkel. MyOnlineStore maintains a security system that safeguards your data, and will take adequate measures to make sure your data is protected from loss or any form of illegal usage. A secure SSL-connection is one of these measures. When an order is placed, your name, adress and place of delivery is stored on their servers purely for administrative obligations.
We collect reviews via the WebwinkelKeur platform. If you leave a review via WebwinkelKeur, you are obliged to provide your name, place of residence and e-mail address. WebwinkelKeur shares this information with us, so that we can link the review to your order. WebwinkelKeur also publishes your name and place of residence on its own website. In some cases, WebwinkelKeur may contact you to provide an explanation of your review. In the event that we invite you to leave a review, we will share your name and e-mail address with WebwinkelKeur. They only use this information for the purpose of inviting you to leave a review. WebwinkelKeur has taken appropriate technical and organizational measures to protect your personal data. WebwinkelKeur reserves the right to engage third parties for the provision of services, for which we have given permission to WebwinkelKeur. All the above mentioned safeguards with regard to the protection of your personal data also apply to the parts of the service for which WebwinkelKeur engages third parties.
3. CONTACT FORM
In order to use our contact form, you will need to leave your name, telephone number and email-adress. This information will only be used for the purpose of proper communication and will only be stored as long as the handling of your question or comment requires.
4. SHARING WITH OTHER COMPANIES AND INSTITUTIONS
Under no circumstance shall we share your data with any company or institution besides the partners mentioned in section 2, provided the law does not require us to do so.
6. EXAMINATION, CHANGE, DELETION OF YOUR DATA
Should you want to inspect any of the data we have of you, you can always contact us.
You also have the right to:
- Get an explanation of what data we have and what we do with it
- Examine the data we have of you
- Correct incorrect data
- Delete incorrect data
- Withdraw permission to use your data
- Complain about certain usage of the data
Please make sure to always properly state who you are to avoid any miscommunication.
7. FILE A COMPLAINT
In the case you think we did not use your data in the correct way, you have the right to file a complaint with the Dutch Autoriteit Persoonsgegevens.
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